Cancellation & Refund Policy

Reta1 kits are sold as one-time purchases. You pay once for the kits in your order — there is no subscription, no recurring charge, and no membership fee unless you separately opt into the monthly refill described below.

If you are disqualified by our healthcare provider for a medical reason after purchase, you will receive a full refund of your order.

Your purchase includes access to healthcare providers, clinician review of your intake, and online support. There is no guarantee of results or effectiveness of any treatment or care plan.

This Refund Policy is incorporated into our Terms & Conditions.

If you opt into the monthly refill, one kit ships each month and your payment method is charged for that delivery at 10% below the one-time kit price. You can cancel anytime — there is no commitment period.

To cancel your refill, use your patient portal or contact customer service at hello@reta1.org. Cancellation takes effect immediately: you will not be charged for any future deliveries. To avoid being charged for a delivery already being prepared, please cancel at least 24 hours before your next scheduled billing date.

Charges for refill kits that have already shipped are not refundable except as described under the Damaged or Incorrect Items and 90-Day Money-Back Guarantee sections below.

If you cancel your order by notifying patient support at hello@reta1.org before it has shipped, you will be issued a full refund.

If your order is cancelled due to disqualification by our healthcare provider, you will be issued a full refund.

For multi-kit orders, kits that have not yet shipped at the time of an eligible cancellation will be refunded.

Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered for a patient. This policy ensures that all medications provided are handled and dispensed with the utmost care and compliance.

Shipping

Orders over $360 ship free. Shipping fees on other orders are refundable only when the entire order is cancelled before shipment or the order is cancelled due to medical disqualification.

Damaged or Incorrect Items

Please inspect your kit immediately upon receipt. If the contents appear to be damaged or incorrect, please contact customer service immediately at hello@reta1.org. Damaged items may be replaced by the pharmacy upon receipt of evidence of damage. Incorrect items will be replaced by the pharmacy.

If you follow your provider-guided protocol as directed and have not lost weight after 90 days from your first dose, you may request a full refund of your purchase by contacting our care team.

Is Reta1 a subscription?

No. Kits are one-time purchases. The monthly refill is optional, clearly labeled at checkout, and cancellable anytime with no commitment.

What is included in my purchase price?

Your purchase represents a single price for the kits ordered. This includes clinician review of your intake, reviews by a healthcare provider for medications that are fulfilled through a pharmacy, a patient support line, and other services to support your medical journey.

What if my provider determines I am not eligible?

If your healthcare provider determines you are not eligible, your order will be cancelled and a full refund issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service at hello@reta1.org.