Terms & Conditions

Reta1 is contemplated for specific non-emergency medical conditions and concerns. If you believe you are experiencing a medical emergency, please dial 911 or your local emergency number.

This User Agreement (collectively with Reta1's Privacy Policy) applies to your use of all sites (collectively, the "Sites") to which this User Agreement is linked, and the services, features, content or applications (together with the Sites, the "Services") offered by Reta1 and our affiliated brands and products. The terms "we", "us", "our" and "Reta1" refer to Reta1, LLC and its affiliates.

Please read this User Agreement carefully as it sets forth the legally binding terms and conditions for your use of our Services.

THIS USER AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION WHICH INCLUDES A CLASS ACTION, CLASS ARBITRATION, AND JURY TRIAL WAIVER. THESE PROVISIONS REQUIRE THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. BY ACCEPTING THESE TERMS, YOU EXPRESSLY AGREE TO BE BOUND BY THE MANDATORY ARBITRATION PROVISION AND THE CLASS ACTION WAIVER.

These Terms of Use (the "Terms") describe your rights and responsibilities regarding the Reta1 website ("website" or the "Platform") owned and operated by Reta1. The terms "you" and "yours" refer to the person using the Platform. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with these Terms and our Privacy Policy.

You agree that when you use or enter the Platform, you affirmatively consent to conduct business electronically with Reta1 and engage in health-oriented activities with health professionals and professional entities affiliated with Reta1, and such processes have the same force and effect as your written signature. You agree and consent to Reta1 and certain affiliated professional entities sending you disclosures, messages, notices, and other communications to your designated mobile phone and email account. If you do not agree with any of these Terms or our Privacy Policy, you may not use the Platform.

We reserve the right, in our sole discretion, to amend these Terms, in whole or in part, at any time and for any reason, without penalty or liability to you or any third party. You should check the Terms from time to time when you use the Platform to determine if any changes have been made. You can determine when the Terms were last revised by referring to the "Last updated" notation above. If you use the Platform after the amended Terms have been posted, you will be deemed to have agreed to the amended Terms. If any of the provisions of these Terms are not acceptable to you, your sole and exclusive remedy is to discontinue your use of the Platform.

You understand and agree that the Platform is intended to facilitate the following services (the "Services"): (a) the development and gathering of healthcare records and information with retention of the same for use in medical provider encounters and communications; (b) administrative support in connection with scheduling and payment for Healthcare Services; (c) administrative support in connection with coordinating optional fulfillment and payment for prescription medications ordered or prescribed by medical providers performing Healthcare Services; and (d) telecommunications and technology support for using the Platform as a means of direct access to medical providers provided by affiliated professional entities for communication, consultations, assessments, and treatment by such medical providers.

You understand that the Platform gathers unique information from you to enable an affiliated medical provider through the Healthcare Services to determine whether a prescription or a diagnostic test is indicated and appropriate for you, including applicable health information (such as your past and present health conditions, medications, and blood pressure), diagnostic tests, as applicable, and personal information (such as your name, location and demographic information) (collectively, "Your Information"). You further understand and agree that after reviewing Your Information, the medical provider, in his or her independent professional judgment, will determine whether to prescribe you medication, other treatment, or, alternatively, recommend that you consult with alternative clinical resources (the "Healthcare Services").

You give us consent to send and disclose to the affiliated professional entities and their medical providers all of Your Information so that you may be assessed and possibly receive Healthcare Services. Further, you consent to our delivery of Your Information to affiliated and unaffiliated pharmacies, laboratories, and other diagnostic testing companies as part of coordinating desired fulfillment and payment for diagnostic testing, prescription medications, and medical devices recommended as part of the Healthcare Services.

All medical providers who deliver Healthcare Services through the Platform are: (i) independent professionals contracted or employed with affiliated professional entities and (ii) solely responsible for such Healthcare Services provided to you.

Reta1 does not provide any Healthcare Services through the Platform and is not licensed to practice medicine. Reta1 does not control or interfere with the provision of Healthcare Services by the medical providers and affiliated professional entities, each of whom is independent and solely responsible for the Healthcare Services provided to you. You, therefore, understand and agree that Reta1 is not responsible for Healthcare Services, or your use of any Healthcare Services provided by a medical provider or affiliated professional entity, including any personal injury or property damage.

By accepting this Agreement, you additionally understand and agree that Reta1 is not acting as a pharmacy, nor do we control or interfere with any such services. By accepting this Agreement, you understand and agree that you may be entering into a relationship with a pharmacy, pharmacist, and/or pharmacy group or other such relationship with any one or more such third-party entities.

You understand and agree that satisfying the above requirements does not guarantee that you will receive the Services through the Platform. Reta1 and its affiliated professional entities reserve the right to change or include new requirements as deemed appropriate in their sole discretion. Further, medical providers and affiliated professional entities delivering the Healthcare Services may, on a case-by-case basis, determine that Healthcare Services are not appropriate for a particular user. You can obtain more information on the criteria for the Healthcare Services by contacting hello@reta1.org.

The Services are currently available to individuals located in certain regions. To confirm current availability, please contact customer service at hello@reta1.org.

Although certain parts of the Platform are accessible by any individual, you are obligated to register with Reta1 in order to access the Services. The Platform may not be accessible at any time, for any period, or for any reason, and Reta1 will not be liable if, for any reason, all or any part of the Platform is unavailable at any time or for any period.

Upon registration of an account, the Platform may contain forms or fields that allow you to enter, submit, or transmit user information or data ("User Data") on or through the Platform. You understand and agree that any User Data provided by you may be used, copied, or displayed by Reta1, and that Reta1 may provide such data to our service providers, our successors and assigns, and medical providers and their affiliated professional entities, in performance of the Services.

You grant Reta1, our service providers, our successors and assigns, and medical providers and their affiliated professional entities, the fully transferable and sublicensable right and license to use, reproduce, modify, analyze, perform, display, distribute, and otherwise disclose to third parties any User Data you submit on or through the Platform for the purposes of providing the Services to you; conducting research or analyses of such data; and designing, developing, implementing, modifying and/or improving new, current or future features, products and services using such data.

Subject to your compliance with these Terms, Reta1 grants you a personal, limited, revocable, nonexclusive, and non-transferable license to view, download, access, and use the Platform and its content, solely for your personal and non-commercial use. No other right, title, or interest in or to the Platform is transferred to you, and all rights not expressly granted are reserved by Reta1 and its licensors. You are not permitted to reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way any such content for commercial use.

The Platform is structured for use specific to certain healthcare services and is not, and should not, be considered or used as comprehensive medical advice, care, diagnosis, or treatment.

Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding general personal health, medical conditions, or drugs or medications, and before commencing or discontinuing any course of treatment, drug, or medication.

When you submit Your Information for Healthcare Services, you agree to pay all fees due. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due. If you receive a medical consultation, medical consult fees are not subject to or eligible for a refund. We cannot accept returns of prescription products for reuse or resale, and all sales are final. If you believe we have made an error, please message us through your account or email us.

You understand and agree that you are responsible for all fees due to receive the Services, including any fees charged by medical providers and affiliated medical professional entities. The final charge may fluctuate contingent upon the prescribed medication and the chosen pharmacy for order fulfillment. Payment information is safeguarded within the secure infrastructure provided by our payment processor. In the event that your payment method expires or cannot be processed, you may receive notice to provide an alternative payment method. Reta1 and/or the medical provider(s) have no obligation to provide any Healthcare Services unless and until full payment has been received and/or verified.

You also understand and agree that Reta1-affiliated medical professional entities are not contracted healthcare providers with any health insurance plans (i.e., they are "out-of-network" providers), and therefore any prescription medication or laboratory service ordered may not be covered by insurance, including federal or state government health care programs such as Medicaid and Medicare.

Reta1 understands the importance of confidentiality and privacy regarding Your Information. Please see our Privacy Policy for a description of how we may collect, use, and disclose Your Information in connection with the Platform.

As between Reta1 and you, Reta1 is the sole and exclusive owner of all right, title, and interest in and to the Platform and its content, features, and functionality (including all information, software, text, displays, images, video, audio, selection, arrangement, and look and feel), and all intellectual property rights therein, and any suggestions, ideas, or other feedback provided by you. You have permission to use the Platform solely for your personal and non-commercial use on the condition that you comply with these Terms.

Certain names, logos, and other materials displayed throughout the Platform may constitute trademarks, trade names, service marks, or logos ("Trademarks") of Reta1 or its affiliates. You are not authorized to use any such Trademarks without the express written permission of Reta1 or its affiliates.

The Platform may contain hyperlinks or references to other websites ("Linked Sites") operated by third parties. The Linked Sites may not be under our control; therefore, we are not responsible for the information, products, or services described therein, or for the content of any Linked Site. We provide these Linked Sites to you only as a convenience, and the inclusion of any link does not necessarily imply endorsement. Your use of these Linked Sites is at your own risk.

YOU ACKNOWLEDGE AND AGREE THAT THE PLATFORM AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. RETA1 AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES AND SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE PLATFORM AND THE SERVICES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, SECURITY, ACCURACY, COMPLETENESS, TIMELINESS, FUNCTIONALITY, OR RELIABILITY.

TO THE FULLEST EXTENT OF APPLICABLE LAW, NEITHER RETA1 NOR ITS RELATED PERSONS WILL BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE PLATFORM. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY OR USEFULNESS OF THE PLATFORM. RETA1 DOES NOT GUARANTEE THAT THE PLATFORM WILL BE UNINTERRUPTED, OR FREE FROM ERROR, DEFECT, LOSS, DELAY IN OPERATION, CORRUPTION, CYBER ATTACK, VIRUSES, INTERFERENCE, HACKING, MALWARE, OR OTHER SECURITY INTRUSION.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, NEITHER RETA1 NOR ITS RELATED PERSONS OR LICENSORS WILL BE LIABLE TO YOU OR TO ANY PARTY FOR ANY CLAIMS, LIABILITIES, LOSSES, COSTS OR DAMAGES UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH ANY ACCESS OR USE OF (OR INABILITY TO USE) THE PLATFORM OR ANY SERVICES PROVIDED THROUGH THE PLATFORM.

TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF RETA1 FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED U.S. ONE HUNDRED DOLLARS ($100.00 USD). SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY, SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold Reta1 and any of its related persons, licensors, and suppliers harmless from and against any and all third-party claims, demands, liabilities, costs or expenses, including attorneys' fees and costs, arising from or related to: (i) any breach by you of these Terms, (ii) your use of material or features available on the Platform in an unauthorized manner, and/or (iii) a violation by you of any applicable laws, rules, or regulations.

Reta1 reserves the right at any time and for any reason to modify, temporarily or permanently, discontinue the Platform, or any portion thereof, with or without notice. You agree that Reta1 shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Platform.

These Terms will remain in full force and effect as long as you continue to access or use the Platform. You may terminate these Terms at any time by discontinuing use of the Platform. Your permission to use the Platform automatically terminates if you violate these Terms.

We may terminate or suspend any of the rights granted by these Terms and your access to our Platform with or without prior notice, at any time, and for any reason. The following provisions survive the expiration or termination of these Terms: Disclaimer of Warranties; Limitation of Liability; Indemnification; Governing Law, Dispute Resolution, Arbitration, Class Action Waiver; and Miscellaneous.

After any termination, we will have no further obligation to provide the Services, except to the extent we are obligated to provide you access to your health records or required to provide you with continuing care under our applicable legal, ethical, and professional obligations to you.

IN THE EVENT OF A DISPUTE, YOU AND RETA1 AGREE TO TRY TO RESOLVE IT INFORMALLY FIRST. IF WE CAN'T RESOLVE IT IN 60 DAYS, WE AGREE TO WAIVE THE RIGHT TO TRIAL BY JURY AND ARBITRATE THE CLAIM, INSTEAD OF GOING TO COURT. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST ACCEPTING THIS ARBITRATION CLAUSE, AS DESCRIBED BELOW.

You agree to resolve disputes with Reta1 through binding arbitration, except as described in this Dispute Resolution section (the "Arbitration Clause"). The parties expressly waive the right to bring or participate in any kind of class, collective, or mass action, private attorney general action, or any other representative action.

In agreeing to this arbitration provision, you and Reta1 agree to waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury. You and Reta1 are instead electing that all disputes will be resolved by arbitration under this Arbitration Clause, except as specified herein. Arbitration awards are subject to very limited judicial review.

Covered Disputes

You and Reta1 agree that any dispute or claim between you and Reta1 arising out of or relating to this Agreement, User Data, the Platform or the Services (a "Dispute") will be resolved by binding arbitration, rather than in court. A Dispute includes any claim relating to the Services, your account, or any aspect of your relationship or transactions with Reta1, including claims that arose before the effectiveness of this Agreement and claims that may arise after its termination.

Exceptions to Arbitration

Informal Dispute Resolution First

Before initiating arbitration, you agree to send an individualized request ("Pre-Arbitration Demand") to hello@reta1.org so that we can work together to resolve the Dispute. If the Dispute is not resolved within sixty (60) calendar days of when either you or Reta1 submitted a Pre-Arbitration Demand, an arbitration can be brought. Informal dispute resolution is a condition precedent to commencing arbitration, but does not apply to claims falling under the exceptions to arbitration.

Opt-Out

You may reject this Arbitration Clause and opt out of arbitration by sending an email to hello@reta1.org within thirty (30) calendar days of first accepting these Terms. If you have an account, your opt-out notice must be sent from the email address associated with your account. Your notice must include your first and last name, address, the email address associated with your account, and a clear statement that you decline this Arbitration Clause.

Arbitration Procedure

If, after completing the informal dispute resolution process, you or Reta1 wish to initiate arbitration, the initiating party must serve the other party with a demand for arbitration. Any demand for arbitration by you will be sent to hello@reta1.org. You and Reta1 agree that the Federal Arbitration Act ("FAA") governs this Arbitration Clause. If the FAA cannot apply, then the state laws governing arbitration procedures where you reside apply.

The arbitration will be administered by National Arbitration and Mediation ("NAM") under its operative Comprehensive Dispute Resolution Rules and Procedures, and, where applicable, its Mass Filing Supplemental Dispute Resolution Rules and Procedures. The arbitration will be conducted before a single arbitrator, and the evidentiary hearing may be conducted remotely at the election of either party. If NAM is not available to arbitrate, the parties will select an alternative arbitration provider, or ask a court of competent jurisdiction to appoint an arbitrator pursuant to 9 U.S.C. § 5.

Class Action Waiver

You and Reta1 agree that, except as specified under the Batch Process rules described in NAM's applicable rules, you and Reta1 may bring claims against the other only on an individual basis and not on a class, collective, representative, or mass action basis. If a court decides, in a final nonappealable decision, that the limitations of this Class Action Waiver are invalid or unenforceable as to a particular claim or request for relief, that particular claim or request for relief will be severed from the arbitration and pursued in court.

Severability

Except as provided under Class Action Waiver above, if any provision of this Arbitration Clause is found to be illegal or unenforceable, then that provision will be severed, and the remaining provisions will still apply.

Reta1 reserves the right to remove any content or other material available on or through our Platform, at any time, for any reason. Reta1 complies with the provisions of the Digital Millennium Copyright Act ("DMCA") applicable to Internet service providers (17 U.S.C. § 512, as amended), and responds to clear notices of alleged copyright infringement.

These Terms set forth the entire understanding and agreement between you and us with respect to the subject matter herein. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions shall remain in full force and effect. Headings are for reference only. Our failure to act with respect to any failure by you or others to comply with these Terms does not waive our right to act with respect to subsequent or similar failures. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

If you have any questions or concerns, please contact hello@reta1.org.

Reta1 is a patient management platform that works with independent physicians and practitioners who provide services utilizing the Reta1 Platform. Reta1 does not directly provide medical or pharmacy services, and payment does not guarantee the writing or dispensing of a prescription. Medical services are provided via independent providers. The information provided on this website is for informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. If you have questions or concerns about your health, please talk to your doctor.